FAQ

What public transportation can I use

The bus line 302, night line 89 or it is 10" of walk from the tram stop of number 1,3 and 11  - Brno ZOO

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How far is the Brno dam?

Approximately 8" of walk

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Is there a restaurant near by?

Yes, there is a restaurant Marina accross the street as well as cake/coffee shop Cukrárna Anička. It is a walking distance maximum of 2 minutes!

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Cancellation Policy

Cancellation Policy:

Short Term stay (up to 14 nights) 

Full refund 40 days prior to arrival if booked directly via this website. 

Cleaning fees are refunded only if the guest did not check in.

If there is a complaint from either party, notice must be given to the Landlord in writing within 24 hours of check-in.

A reservation is officially canceled when the Landlord receives the cancellation e-mail or a letter from a guest.

Applicable taxes will be retained and remitted.

For a full refund, cancellation must be made 40 days prior to listing's local check in time (or 5:00 PM if not specified) on the day of check in.

If the guest cancels less than 40 days in advance, the first night is non-refundable but the remaining nights will be 40% refunded.

If the guest arrives and decides to leave early, the nights not spent 24 hours after the cancellation occurs are 30% refunded.

Subject to change and other agreements. Does not apply to non refundable stays (high season etc..).

 

Long Term stay: 

First month down payment, 60 day notice for lease termination

The Long Term cancellation policy applies to all reservations of 15 nights or more.

Cleaning fees are always refunded if the guest did not check in, if applicable.

If there is a complaint from the Tenant, notice must be given within 24 hours of check-in.

In case of requests of any repairs, the Landlord (with a repair personnel) has the right to enter the property at any time to resolve the issue.

A reservation is officially canceled when the Landlord receives an e-mail from the Tenant stating the cancellation. 

Applicable taxes will be retained and remitted.

If the Tenant books a long term stay and decides to cancel the long term agreement before the start date, the first payment (50% of the rent) is paid to the Landlord in full, unless both parties come to a different agreement.

If the Tenant books a long term stay and decides to cancel the long term agreement during their stay, the Tenant must use an e-mail or other written form in order to agree to a new checkout date. Regardless of the checkout date chosen, the Tenant is required to pay the Landlord for the 30 days following the cancellation date, or up to the end date of the guest's original reservation if the remaining days of the original reservation is less than 30 days. Subject to change or other agreements. Does not apply to non refundable stays (high season etc..).

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Where is the closest Pharmacy?

Approximately 1 km from the house. It is inside of the drugstore called Drogerie TETA nearby the Albert grocery store.

The address is Nam.28. dubna 2, Brno, 635 00

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Are the cleaning supplies included in the rent?

The house is equipped with a broom, vaccuum cleaner, dishwasher, washing machine with dryer, iron and ironing board.

For short term guests (up to 20 days) the cleaning supplies are included in the rent (dishwasher liquid, dishwasher salt, laundry detergent and softener, bathroom/ kitchen/ floor cleaners etc.).

 

Long term guests shall purchase their own cleaning supplies since the price of rent is lower.

They can, however, use any cleaning supplies that are in the house available as a courtesy of the property owner. 

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Do you charge a security deposit?

Security deposit is 350 EUR. It is payable in cash on the check in date and fully refundable (if there are no damages found) on the check out date.

This deposit covers the key return as well as any potential damages. 

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Can we bring our pet(s) with us?

Please send us an e-mail with your request to discuss your needs. 

In certain cases a well behaved pet can stay in the house.

Pet deposit will be required.

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